9.1 You may cancel your order within the fourteen-day cooling-off period without incurring any additional charges provided that the Products are returned to us in a saleable condition and in original packaging.

9.2 We also offer a 30-day money back guarantee on all Products provided that they are returned to us in a saleable condition and in original packaging.

9.3 It is your responsibility to let us know if you want to cancel your order by letter or by  Products must be returned to us at your own expense. We recommend that you use a recorded delivery service when you return the Products to cover you for loss or damage in the post. There is no extra charge to exchange Products unless there is a difference in price in the Products being exchanged. We will process any refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the entire amount cleared on the day of the order.

9.4 If you receive a faulty Product and would like a refund, please return the Product to us in its original packaging. We will then examine the returned Product and if the Product is found to be faulty you will have the option of either: (i) a replacement Product; or (ii) a full refund. We will reimburse you for the costs that you have incurred in returning the faulty Product, provided that such costs are reasonable and that you also include proof of postage (e.g. a royal mail certificate of posting).

9.5 The guarantees described in clauses ‎9.2, ‎9.3 and ‎9.4 above are in addition to your legal rights in relation to Products that are faulty. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9.6 The amount of any refund owed to you will be returned to the credit or debit card that you used to purchase the Product.